Monday, December 22, 2008

Shipping blues

I purchased a pair of Virtual Dynamic David biwire speaker cables in September for a trial. I liked them a lot but they came with spade lugs that were a little too small for the Von Schweikert speakers and this frustrated me. The salesman at VD told me that wider spades were an 'option' but I never noticed it nor could I find mention of it on their site -- so you might call it a secret option but it's one you should know about before shipping. So, at my shipping expense, both ways, VD offered to replace the spades with the larger options. Sending them back I had an uneasy feeling and should have paid more attention to it as the promised two weeks out of my system turned into a month. VD got them, changed them and sent them on their way back to me but they never arrived. Of course, through the power of technology the postal services can trace them, right? Wrong. Canada Post tells me they left the country on Dec 8th and arrived in the US (at some unspecified location) on the 9th, after which they claim no more knowledge. USPS told me their records indicate the parcel left Canada but they have no record of it actually arriving in the US so I have to take it up with Canada. Meanwhile Rick Schultz, the head honcho at VD, told me he'd make me up a new pair and ship them on, but it would not be this week. So, what can one figure? The biwire cables leave Canada by air but don't make it to the US. Does some light-fingered flyer have a penchant for exotic cable? Did someone steal the parcel expecting a prize and then stare in bewilderment at the thick wire that was insured for over $1k? Did Homeland Security get involved and should I expect a knock at the door? Well, as luck would have it, the day after posting this, I get a knock at the door and the original parcel has arrived. So, three months after paying for them, I finally get a chance to really listen to them -- too bad I've changed amps and now really need a shorter pair, given the snake's nest these create given their size and inflexibility. So you can see some further shipping is in my near future....just not this week. 

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